Gardeners Park Royal Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners Park Royal provides gardening and related services to residential and commercial clients. By booking or receiving any service from Gardeners Park Royal, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company or organisation that requests or receives services from Gardeners Park Royal.

Company means Gardeners Park Royal, the provider of gardening and related services.

Services means any gardening, grounds maintenance, landscaping, soft landscaping, hedge cutting, lawn care, planting, garden clearance, garden tidy up, seasonal work or other related services supplied by the Company to the Client.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Site means the garden, grounds or other outdoor area at which the Services are to be carried out.

Contract means the agreement between the Client and the Company for the supply of Services, as set out in these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company will provide the Services as described in its quotation, booking confirmation or other written description supplied to the Client. The Company may offer regular maintenance visits, one off gardening work, garden tidies, planting projects, lawn treatments, shrub and hedge maintenance, and similar gardening activities within its service area.

Any images, descriptions or examples of work in marketing materials are for general guidance only and do not form part of the Contract unless expressly stated in writing. The Company reserves the right to make minor adjustments to the specification of the Services where such changes do not materially affect the nature or quality of the work.

3. Booking Process

All Services are subject to availability and must be booked in advance. A Booking is created when the Company confirms acceptance of the Client’s request for Services, which may be communicated verbally or in writing.

The Client must provide accurate details of the Site, including access arrangements, size and condition of the garden, existing features, and any specific requirements. The Company relies on the information provided by the Client when estimating time, resources and pricing.

For larger projects or ongoing gardening arrangements, the Company may carry out a site visit before confirming the Booking. Any quotation provided following a site visit will be based on the conditions observed at that time. Substantial changes to the Site or brief may require a revised quotation.

The Company reserves the right to decline any Booking or to refuse to carry out Services where conditions are unsafe, where access is not available, or where the nature of the requested work is outside the Company’s usual gardening services.

4. Quotations and Pricing

Quotations may be given as a fixed price for specified work or as an estimate based on hourly or daily rates, together with any materials or waste disposal charges. Unless otherwise stated, quotations are exclusive of any applicable taxes.

Quotations are normally valid for a limited period from the date of issue, as stated on the quotation or as communicated to the Client. The Company reserves the right to withdraw or amend a quotation that has not been accepted within the stated validity period.

If the Client requests additional work or changes to the agreed Services once the job has started, the Company may adjust the price accordingly. The Company will explain any significant change in cost to the Client before proceeding with the additional work, wherever reasonably possible.

5. Payments and Invoicing

Payment terms will be communicated to the Client at the time of Booking or on the quotation. The Company may require a deposit or advance payment for certain Services, especially for larger projects, landscaping work or where significant materials must be purchased in advance.

Unless otherwise agreed, payment for one off gardening work is due on completion of the Services. For regular maintenance visits, payment is normally due after each visit or in accordance with a periodic invoicing arrangement agreed with the Client.

Payment methods will be confirmed by the Company and may include bank transfer or other commonly used methods. Cash handling, where accepted, may be subject to specific conditions for security reasons.

If the Client fails to pay any amount due under the Contract by the due date, the Company reserves the right to charge interest on the overdue amount and to suspend further Services until payment in full has been received. The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue sums, including debt collection and legal costs.

6. Cancellations and Rescheduling

The Client may cancel or request to reschedule a Booking by giving reasonable notice to the Company. The minimum notice period for cancellation or rescheduling will be communicated at the time of Booking. If the Client cancels or reschedules with less notice than required, the Company may charge a cancellation fee or a proportion of the expected fee for that visit.

In the event of persistent cancellations or short notice changes for regular maintenance visits, the Company may review the arrangement, adjust pricing or terminate the ongoing agreement.

The Company reserves the right to cancel or reschedule a Booking where it is not reasonably possible to perform the Services, for example due to severe weather conditions, staff illness, unsafe conditions at the Site, or other factors beyond the Company’s control. In such cases, the Company will endeavour to give the Client as much notice as practicable and offer an alternative date or time where possible.

7. Access to the Site

The Client must provide the Company with safe and reasonable access to the Site at the agreed date and time. This includes ensuring gates are unlocked, access routes are clear, and any necessary permissions have been obtained, particularly for shared or communal areas.

If the Client is not present at the time of the visit, arrangements for access must be agreed in advance. The Client is responsible for security arrangements relating to keys, codes or entry systems and for notifying the Company promptly of any changes.

If the Company is unable to access the Site at the scheduled time due to issues with access or security that are not the Company’s fault, the Company may charge a call out fee or a proportion of the expected fee for that visit to cover time and costs incurred.

8. Client Obligations and Site Conditions

The Client is responsible for informing the Company of any known hazards at the Site, including uneven surfaces, fragile structures, underground services, ponds, pets, or any other risks that could affect the safety of the Company’s staff or the successful completion of the work.

The Client must ensure that children and pets are kept away from the immediate working area and from machinery, tools and materials used by the Company. The Client will be liable for any delay or additional costs caused by failure to comply with reasonable health and safety instructions provided by the Company while Services are being carried out.

The Company may refuse to carry out or may suspend work if conditions at the Site are unsafe or if the presence or behaviour of individuals or animals creates a risk to staff or property.

9. Waste Handling and Green Waste Regulations

As part of its gardening services, the Company may generate green waste such as grass cuttings, leaves, branches, hedge trimmings and other plant material. The handling and disposal of such waste will be agreed with the Client in advance.

In some cases the Company may offer to bag green waste for the Client’s own disposal using their garden waste bins, local authority collection or other lawful means. If removal of waste from the Site is requested, this may incur an additional charge based on volume, weight and disposal fees.

The Company will comply with applicable regulations relating to the transport and disposal of green waste. The Company will not remove or dispose of hazardous waste, soil contaminated with chemicals, building rubble or any materials that fall outside the scope of normal garden waste unless expressly agreed and appropriately licensed arrangements are in place.

The Client must not ask the Company to dispose of waste in a manner that breaches local waste regulations, including fly tipping or the unlawful burning of waste. The Client will be responsible for any penalties or legal consequences arising from instructions that breach such regulations, to the extent that the Company acted on those instructions in good faith.

10. Use of Materials and Plants

Where the Company supplies materials, plants or turf as part of the Services, ownership of those items will normally pass to the Client on receipt of full payment for the relevant Services and materials.

The Company will use reasonable care in selecting suitable plants and materials for the conditions described by the Client or observed at the Site. However, the ongoing health and performance of plants depend on factors beyond the Company’s control, including weather, pests, diseases and the Client’s maintenance of the garden. Unless otherwise stated, the Company does not guarantee the survival of plants after completion of the Services.

11. Liability and Insurance

The Company will exercise reasonable skill and care in providing the Services and will use staff who are appropriately experienced for the tasks undertaken. The Company will maintain suitable insurance cover in respect of its gardening activities, subject to the terms and exclusions of the relevant policies.

The Company will not be liable for any damage, loss or expense arising from inaccurate information provided by the Client, hidden defects or hazards at the Site that were not reasonably apparent, or failure by the Client to follow the Company’s reasonable instructions or advice.

To the fullest extent permitted by law, the Company’s liability for loss or damage arising out of or in connection with the Contract, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services that gave rise to the claim. The Company will not be liable for any indirect or consequential loss, including loss of enjoyment of the garden, loss of business, or loss of anticipated savings.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

12. Complaints and Defects

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible, ideally within a short period after completion of the visit. The Company will investigate the matter and, where appropriate, arrange a return visit or other remedial action.

The Client should allow the Company a reasonable opportunity to inspect any alleged defect or shortcoming in the Services. If the Company accepts responsibility, it may at its option rectify the issue, provide additional Services, or make an appropriate reduction in the price.

13. Force Majeure

The Company will not be in breach of the Contract or liable for any delay or failure in performing its obligations where such delay or failure results from events or circumstances beyond its reasonable control. This may include severe weather conditions, flooding, drought restrictions, industrial disputes, pandemics, transport disruptions, or other similar events.

14. Termination

Either party may terminate an ongoing maintenance or service arrangement by giving the period of notice specified in the agreement or, if no period is specified, by giving reasonable notice in writing.

The Company may terminate the Contract with immediate effect by giving written notice to the Client if the Client fails to pay any amount due by the due date, seriously breaches these Terms and Conditions, or behaves in an abusive or threatening manner towards staff.

15. Data Protection and Privacy

The Company will collect and use personal information about the Client for the purposes of arranging and providing gardening services, managing bookings and payments, and complying with legal obligations. The Company will take reasonable steps to safeguard personal data and will not share it with third parties except where necessary for the provision of Services, for payment processing or where required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising under these Terms and Conditions or the Contract.

17. Amendments and Entire Agreement

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Contract, unless a different version is expressly agreed in writing.

These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any previous discussions, understandings or arrangements.

By making a Booking or accepting Services from Gardeners Park Royal, the Client confirms that they have read, understood and agreed to these Terms and Conditions.